Set out below, are the Terms and Conditions that apply to any holiday or trip booked with Ibex Trex
Securing a booking, payment and confirmation:
To book a place on a trip, complete the booking form online at www.ibextrex.com or e-mail us with your holiday request and chosen dates.
To confirm a booking we ask for a deposit of 100.00 euros per person. You can pay this by:
- paypal via the booking page;
- sending a Stirling cheque;
- Transferring funds to Ibex Trex bank account.
When we receive your deposit, you will be sent confirmation of your booking along with details of your holiday.
The balance for any trip must be received 60 days before your holiday commences. Bookings accepted less than 60 days before the date of your trip can be secured with the appropriate deposit but full payment must be paid within 7 days of us confirming your booking.
If the balance of the price of any trip is not received in time (unless a delayed payment has been agreed by us), we reserve the right to cancel your holiday and your deposit will be none refundable.
We do recommend you pay by paypal and use your credit card as this secures your holiday in the unlikely event of Ibex Trex going out of operation. This is a link to paypals terms and conditions on the merchant(ibex trex) not upholding their service when payment is made.
https://cms.paypal.com/es/cgi-bin/?&fli=true&cmd=_render-content&content_ID=ua/UserAgreement_full#10. Your Liability - Actions We May Take
Insurance:
It is a condition of booking with us that you are adequately covered by comprehensive travel insurance for the full duration of the trip including travelling time, which must cover the cost of helicopter rescue or evacuation and subsequent repatriation from the location or locations to or through which your trip is made or is passing if you become too ill to continue. You will be asked to send proof of insurance when you have booked a holiday with us.
Health and Fitness:
Bookings are accepted on the understanding that individuals undertaking a trip with Ibex Trex are in good health and have an appropriate level of fitness for their chosen itinerary. For your own safety, we would ask you to inform us of any illness (past or present), allergies or recurrent medical conditions that you suffer from such as epilepsy or asthma that may affect your walking with us, and where appropriate enclose a medical certificate to demonstrate that you are medically fit for this type of holiday.
EHIC:
In addition to your medical and travel insurance, we strongly recommend that you obtain an EHIC card or equivalent to your member state, which is free and easy to get and entitles you to reciprocal health care throughout the EU. You can apply online at www.ehic.org.uk, at Post Offices or by phoning 08456062030 (UK only).
Visa and Passport Requirements:
British and Irish citizens require a full passport to visit Spain and there are no visa requirements.
Non-EU residents should consult their Spanish Consulate.
Cancellation of your trip:
Should you cancel your booking with us, the following charges will apply:
More than 60 days before departure - deposit only
Between 29 and 59 days - 50%
Between 15 and 28 days - 75%
Between 0 and 14 days - 100%
Cancellation may be covered by the terms of your insurance.
Ibex Trex has no minimum number of guests per trip and will not cancel your holiday after the confirmation of the booking has been sent.
If in the very unlikely event, due to any unforeseen circumstances, we have to cancel a trip, you will be entitled to a full refund of the cost of your holiday. We will notify you of any situation that may result in the cancellation of a trip, as soon as we have knowledge of it.
Ibex Trex cannot be held responsible for cancellations due to unforeseen circumstances such as national emergency, war, industrial action, natural disaster, civil unrest or any other such circumstance.
Alteration of your trip:
We realise that occasionally you may wish to make minor changes to your booking and wherever possible we will endeavor to make these changes, subject to availability.
After booking on a trip, you may transfer your booking to another Ibex Trex holiday. The option to transfer must be taken up to 60 days or more prior to the commencement date, otherwise transfers will be treated as cancellations. Transfers from discounted holidays are not permitted. All monies due to us at the time of the transfer shall become non-refundable and may only be used against an alternative holiday taken within 12 months of the original booked holiday. Should the total cost of the alternative holiday be less than the transferred monies no refunds or further transfers will be permitted. The right to transfer is subject to an administrative fee of 40 euros.
Whilst every effort will be made to stick to the advertised or agreed itinerary, we do reserve the right to alter the arrangements at short notice, in unavoidable situations such as adverse weather or road conditions.
Circumstances may arise where we are forced to alter hotel accommodation before departure. We shall inform you of any such changes immediately.
Liability:
You must understand that there are certain inherent risks involved in walking/trekking expeditions, which you must accept at your own risk. Ibex Trex cannot accept responsibility for any loss or damage to your personal effects which is beyond our control. This includes loss, damage, fatal or any other illness or injury sustained by you during a trip, nor will we be liable for any uninsured losses of your property, except where such illnesses, injuries, or losses arise as a result of our negligence.
Furthermore, we are not liable for the conditions of flights or insurance cover.
Unguided activities are taken at your own risk.
At the time of writing, all the information on this website was to our knowledge accurate and written in good faith. Ibex Trex cannot take responsibility for any misunderstandings arising from a guest not reading the information thoroughly.
Customer conduct:
We reserve the right to: refuse a guests participation on any walk if it is considered that they are either a danger to themselves or others; or to ask an individual(s) to leave the group if it is believed that they are endangering themselves or others, if a person’s health is at risk, if a person has committed an illegal offence, or if their behaviour becomes detrimental to the safety, enjoyment or wellbeing of the group as a whole or any part of it.
Should a member of staff be forced to take such action, the person asked to leave will not be entitled to any refund.
Should you decide to leave the group, for any reason, at any time before its end date, then you will not be entitled to a refund unless otherwise agreed with a member of staff beforehand.
Complaints:
Any complaints should be discussed with an Ibex Trex member of staff as soon as possible and we will make every effort to find a solution which is satisfactory to all parties concerned. If for some reason the problem is not resolved to your satisfaction, then it should be put in writing and sent to our Spanish address within 28 days of the end of your holiday.
Disputes arising from our contract with you will be taken up by the UK Law. | 
Useful Information
Ibex Trex walking and wildlife holidays is a small company based in the largely unspoilt region of Las Alpujarras in Granada, Andalucia in Southern Spain.